You can return your product within 7 days (Conditions)
If your product is defective / damaged or incorrect / incomplete at the time of delivery, then call our customer service to log a replacement request within 7 days after the delivery. For device-related issues (Electronic) after usage please contact the service center listed on the warranty card included with your product or alternatively check our Brand Contact List (Coming Soon) for more details.
Please keep in mind that this product is not eligible for a replacement / Return if the product is "no longer needed or used".
"No longer needed or Used" means that you no longer have a use for the product / you have changed your mind about the purchase / you do not like the product after opening the package / Return period has been passed after the delivery.
Some more Conditions are applied for the returns / Replacements:
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box.
- Before returning a mobile / tablet / electronic devices, the device should be formatted and all the locks should be removed. Otherwise your return will be rejected and will return back to you.
- If a product is returned to us in which does not meet with the conditions, we reserve the right to send it back to you.
Note: Please keep in mind that "Change of mind is not applicable". For more information please contact us.
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Samsung UHQA Studio Sound
Ultra High Quality Audio (UHQA) technology delivers a true 24bit digital audio experience with up to 2x wider frequency range than standard CD-quality wireless sound. Combined with noise-isolating ear gels, listeners experience vivid, concert hall sound. UHQA is compatible with select Samsung Galaxy devices.
Two-way Speaker Units
The 13mm Dynamic and 13mm Piezo speaker units deliver high-quality, clear sound. The dual-microphone noise reduction and echo cancellation reduce outside sound interference and feedback during calls.
Style & Performance
The ergonomic around the neck design of Level U PRO provides a comfortable way to keep your music and calls accessible. Ultra-soft, ergonomic ear gels and splash & sweat resistance** make it ideal for the active listener. Control call and music functionality intuitively by way of smart magnets in the earbuds – start/pause music and answer/end calls when magnets are connected or disconnected. You can even share your music with Sound Share, a feature that allows you to share audio with a second Level U PRO, Level On Wireless PRO or Level On Wireless headset.
The Samsung Level APP
Use your Samsung Level U PRO Wireless headphones with the Samsung Level app. It provides additional features such as SoundAlive (Sound Effect), Volume Monitor and Text-To-Speech when connected with Samsung Bluetooth headphones. (Some features in this app may not be supported depending on your device.) Developed by Samsung, SoundAlive is a specially tuned up sound equalizer developed to provide a richer, fuller sound by optimizing settings for a broad range of music genres. SoundAlive can be set to change automatically with each song or adjusted manually to create a more unique experience. With 25 different sound effects, including rock, pop and jazz, you can tailor your music to your various moods and musical tastes.
Easy to Use controls
Control volume, play/pause, track advance and phone from easy to use control buttons.
What is in the Box?
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