You can return your product within 7 days (Conditions)
If your product is defective / damaged or incorrect / incomplete at the time of delivery, then call our customer service to log a replacement request within 7 days after the delivery. For device-related issues (Electronic) after usage please contact the service center listed on the warranty card included with your product or alternatively check our Brand Contact List (Coming Soon) for more details.
Please keep in mind that this product is not eligible for a replacement / Return if the product is "no longer needed or used".
"No longer needed or Used" means that you no longer have a use for the product / you have changed your mind about the purchase / you do not like the product after opening the package / Return period has been passed after the delivery.
Some more Conditions are applied for the returns / Replacements:
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box.
- Before returning a mobile / tablet / electronic devices, the device should be formatted and all the locks should be removed. Otherwise your return will be rejected and will return back to you.
- If a product is returned to us in which does not meet with the conditions, we reserve the right to send it back to you.
Note: Please keep in mind that "Change of mind is not applicable". For more information please contact us.
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TRADE UP TO WIRELESS
Step Wireless allows you to give up the cords and listen to music, play games and take calls on-the-go in high quality stereo sound. With Step Wireless, you can leave your phone in your pocket and control your music and calls straight from your earbuds.
Get all of your music. These noise isolating earbuds may be small but they pack impressive sound. They’re angled to lock-in immersive, full sound and your music won’t skip a beat.
DESIGNED FOR LIFE ON-THE-MOVE
Step’s earbuds are so light and comfortable, you’ll forget they’re there. Soft, flexible GelHooks and a choice of three types of EarGels ensure they fit naturally and securely in your ear. Dust and water resistant, Step is designed to keep up with your lifestyle.
Turn the headset off. Press and hold (5 sec) the Multi-Function button until the Bluetooth indicator rapidly flashes blue. Pairing mode will be announced in the headset. Wear the headset and follow the voice-guided pairing instructions to pair your Bluetooth device.